You will know who qualifies, which documents get checked, and what to deposit before you click sign up.
Sign-up order
Settles the order of the three stages so one mistake does not send you back.
Keep a working e-mail address and a password you will remember, because both become your login. Confirm the link sent to that inbox before moving on.
Name, birth date and address must match your photo ID exactly, down to spelling. If the form stops partway, resume the same sign-up instead of opening a second account.
Pick Australia as your country, since the account is for players living there. Your balance is held in A$. Accept the terms and confirm you are 18+ to finish.
Repair steps
Worried a stuck sign-up means a second account? Each fix below keeps your first.
A stuck sign-up often means an earlier registration already uses this address, and the form then reports that the address is in use.
If you set an exclusion in BetStop, the national self-exclusion register, it stops a sign-up and cannot be shortened, so the steps below only confirm it.
A form that stays put usually has one field that does not match your photo ID, such as a name spelled differently or a date in the wrong order.
Levelup Casino states its checks up front, so you can plan the first week before you play.
Your first days are mostly about the first deposit and the documents. The minimum deposit is A$7, and the welcome offer follows your registration; you choose it in the cashier while depositing. Identity documents, meaning photo ID, proof of address and a payment card image, are checked at the latest before your first withdrawal. The review takes 10 hours. Levelup Casino N.V. holds licence OGL/2011/1876/325 from the Gaming Control Board Curaçao, which requires those checks. Deposit limits, loss limits, session reminders and cooling-off periods are open from day one, so set them before you play.
The login is your e-mail address, and a reset link for the account goes to that same address. Anyone who can open that mailbox can therefore reset your access, so guard it as carefully as the account itself. Choose a password you use nowhere else and keep it in a password manager, not in a notes app on a shared phone. Never hand your login to a friend or relative, even to place a bet for them. If a login or a reset link arrives unasked, do not click through, and report it to live chat straight away.
Levelup Casino works the same way on every screen. The apps for iOS and Android and the mobile browser all open the one account you created, so switching devices never calls for a second registration. Self-exclusion through BetStop is available from your first day. If play stops feeling fun, call the National Gambling Helpline on 1800 858 858, open 24 hours a day, or find peer support through Gamblers Anonymous, which meets across Australia.
Gather these before you start, so no step waits on a missing item.
You are filling in the form
Read this before you fill in the form, so the sign-up clears on the first attempt rather than the third.
| Condition | What applies |
|---|---|
| Minimum age | 18+ |
| Where you live | Australia |
| Accounts per person | One only |
| Details compared | Must match photo ID |
| Account currency | AUD, shown as A$ |
| Smallest first deposit | A$7 |
You have just registered
Licensing rules mean the casino must confirm who you are, and the team usually finishes the check within ten hours.
| Document | Confirms |
|---|---|
| Photo ID | Your name, age and face · Before your first withdrawal |
| Proof of address | Where you live in Australia · Before your first withdrawal |
| Payment card image | The card is yours to use · Before its first payout |
Bonus details
The welcome offer opens right after registration, and you pick it in the cashier when you make your first deposit.
New players
188% up to A$1,270 + 91 free rounds
On your first deposit of A$7 or more, you get 188% up to A$1,270 and 91 free spins, with 36x wagering valid for 14 days.
Get bonus18+ · Gambling can be addictive, so play responsibly and keep within your limits.
Returning players
30 free spins
Every week, a deposit of A$14 or more unlocks 30 free spins. Wagering is 36x and the spins stay valid for 3 days.
Grab offer18+ · Gambling can be addictive, so play responsibly and keep within your limits.
Regular players
17% · to a max of A$370
Each week, 17% of your net losses for that week comes back, up to A$370. Wagering on it is 5x and paid weekly.
Grab offer18+ · Gambling can be addictive, so play responsibly and keep within your limits.
Adding funds
The minimum deposit is A$7, and the methods listed below are the ones this casino accepts for your first top-up.
| Pay with | Minimum deposit | Cash-out ceiling | How fast |
|---|---|---|---|
| Neteller | A$7 | A$91,800 | Paid in 11 minutes |
| Maestro | A$7 | A$91,800 | Usually 71 hours |
| Mastercard | A$7 | A$91,800 | Within 71 hours |
| Jeton | A$7 | A$91,800 | Within 11 minutes |
| POLi | A$7 | A$91,800 | Usually 11 minutes |
| Apple Pay | A$7 | A$91,800 | Paid in 11 minutes |
| Visa | A$7 | A$91,800 | Paid within 71 hours |
| Skrill | A$7 | A$91,800 | Within 11 minutes |
Getting help
While the sign-up page is still open, live chat is the quickest route, available daily from 9 am to 9 pm. A longer written case goes to [email protected]. Outside those hours, the same address is your route.
Best for a sign-up that stops on a particular field or message. Have the e-mail address you used and a screenshot of the error ready.
Suited to detailed cases, such as a rejected sign-up or a document question. Put the exact message text and the time it appeared in the body.
Access trouble often traces back to the registration address, so know which one you used before you write.
Once you're in
Read this once you are in and verification, bonus or deposit questions come up.
Checks take about 10 hours once your documents are received. Photo ID, proof of address and a payment card image are the documents reviewed. Identity documents are checked at the latest before your first withdrawal, because the licence requires these checks.
Duplicate accounts are closed, because each person may hold only one account here. Keep the account you already have rather than opening another. Live chat and email support can help you decide which one to keep, daily from 9 am to 9 pm.
Yes, no code is needed. You pick the welcome offer in the cashier when you make your deposit, so nothing has to be entered during registration. The welcome offer follows registration, and you take it with your first deposit.
No deposit is needed to finish registration. You can make a deposit at any point after confirming your email address, when you are ready to play. There is no rush because the deposit can wait.
Levelup Casino N.V. holds licence OGL/2011/1876/325 from the Gaming Control Board Curaçao, and that licence sets the conditions we work under. It is registered in Curaçao under company number 618297, and the company was established in 2011.
You can open the account in the mobile browser or in the apps for iOS and Android. Both routes lead to the same account. Once you are in, log in with the email address you registered.
If you worry about spending too much, you can set limits straight after registration. The National Gambling Helpline answers 24 hours a day on 1800 858 858. Gamblers Anonymous Australia runs peer support meetings nationwide. For gambling debt, call the National Debt Helpline on 1800 007 007.
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