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How do I log in to Levelup Casino safely?

Keep this open when you reach the sign-in page and want to know who helps if access stops working.

Log in Create account
  • When help answers
    Live chat and email, daily from 9 am to 9 pm.
  • Encrypted connection
    Every page is protected by 256-bit TLS encryption.
  • How long checks take
    Checks are usually finished within ten hours.

Four steps in

Get into your account in four steps

Most players fear landing on the wrong page, so each step shows what you should see and where slips happen.

  1. Lost on the main page

    The main page shows a Log in button, and the mobile browser or apps lead to the same sign-in. Check that the operator is Levelup Casino N.V., licensed by the Gaming Control Board Curaçao under OGL/2011/1876/325. A common slip is tapping a sign-up or join button, which opens a new registration instead of your existing account.

  2. When the first try fails

    The sign-in form asks for the email address you gave when you registered. Most slips come from using an older address, a work inbox, or a spelling with a stray space after pasting. If access still fails, a reset link goes to your registration email, and that is also how you choose a new password.

  3. When a prompt appears

    After you submit your details, the screen may show one more prompt before the account opens. Answer only what it asks, because a rushed reply or a closed window can send you back to the start. If the prompt keeps returning, use live chat or email. The operator never asks for your password, so ignore any message that does.

  4. From waiting to your balance

    The account area lists your balance, history, limits, bonuses and withdrawals once sign-in completes. Documents such as photo ID, proof of address or a payment card image are checked at the latest before your first withdrawal. The usual slip is leaving the account open on a shared device, so sign out when you finish.

Levelup Casino security

Protection behind every sign-in

Most players worry that someone else will reach their account from a shared computer or public Wi-Fi.

Verify the Gaming Control Board

The sign-in form is protected by 256-bit TLS, the encryption standard that scrambles data travelling between your device and our servers. That covers the email address and password you enter, so anyone on the same Wi-Fi network sees only scrambled data. Levelup Casino N.V. holds licence OGL/2011/1876/325 from the Gaming Control Board Curaçao, so an independent regulator oversees the company. Knowing who runs the site is part of staying safe, so note the licence number before you sign in.

Sign out on shared devices

The account area lets you change your password whenever you think someone else may have seen it. Levelup Casino staff never ask for your password, in any channel, so treat a message that asks for it as a warning sign. Keep the password to yourself, even from friends who offer to help you sign in. On a shared computer, sign out fully before you step away, and do not let the browser keep a login that is not yours.

Phone guide

When your phone is the only screen

Most players worry the sign-in page will not load on their phone, leaving them stuck outside.

Levelup Casino's phone browser

The sign-in page opens in the mobile browser on your phone and asks for the email address you gave when you registered. The same account appears there as on a computer, with the same balance, history and limits. A small screen only changes the layout, not your details. If the page does not recognise the address, check the spelling of your email against the one you used at registration before trying anything else.

From signed out to signed in

The spinning loader on a blank page often comes from a weak connection, so switch between Wi-Fi and mobile data and reload the sign-in page. If you are signed out again after signing in, close the browser tab, open a new one and sign in once more. When the page still will not load after that, support is available daily from 9 am to 9 pm through live chat, or by email at [email protected].

What can you do at Levelup Casino once signed in?

After this guide you will know what your account holds, how checks work and when to contact support.

Deposit and loss limits in one place

The account page is where the session you started on the sign-in screen becomes a full overview. Your balance appears first, shown in A$, and the history below lists each deposit, bet and win in date order. Bonuses you have received sit in their own section with their status, so you can see which ones are still running. Payouts are requested from the withdrawals area and tracked there until the money leaves Levelup Casino. Responsible gambling tools also live here: deposit limits, loss limits, session reminders, cooling-off periods and self-exclusion. Setting them early, while nothing is going wrong, is the easier choice. Each part answers a question you would otherwise have to send to support.

Keeping your account to yourself

A sign-in form that suddenly reappears on the account page means the account has signed out on that device. Shared computers and phones are where this matters most, so sign out before you step away from one. Use the sign-out option in your account, then close the browser window as well. Never keep your password saved in a browser that other people can open. Levelup Casino will never ask for your password, by live chat or by email, so treat any such request as a warning sign. If you think someone else has seen your details, request a password reset, and the reset link will arrive at the email address you registered with. Levelup Casino N.V., company number 618297 in Curaçao, holds licence OGL/2011/1876/325 from the Gaming Control Board Curaçao.

Desktop and phone routes side by side

The desktop sign-in form asks for the email address you gave at registration and the password you chose then. Start from the Levelup Casino homepage and select the log in button, which opens that form. On a phone, you can use the mobile browser or one of the apps for iOS and Android, with the same email address and password. The same login details work across both routes, so a balance you see on a laptop matches the one on your phone. Use that first visit to look over the account page before you make a deposit. Only one account per player is allowed, so if an older registration shows up, contact support rather than registering again.

From locked out to signed in again

Recovery starts with the reset link, which goes to the email address you registered with. Open the link, follow the steps and finish by choosing a new password. Verification is a separate step: photo ID, proof of address and a payment card image are checked, and the check takes 10 hours. Documents are checked at the latest before your first withdrawal, so the step can wait until you need a payout. If the reset link does not arrive, contact support through live chat or email at [email protected], which runs daily from 9 am to 9 pm. Support does not run around the clock, so plan around those hours. Keep the reset message until you are signed in again, in case you need it for support.

Prepare your documents before the first withdrawal

The withdrawals area lists A$21 as the smallest amount you can take out and A$91,800 as the largest. Requests are made from inside your account, which is why a sign-in problem can delay money you want back. The verification documents must be checked before that first withdrawal goes through, so it pays to finish that step early. Once a request is in, card payouts are listed at 71 hours, while other payouts are listed at 11 minutes. If you plan to use a card, count on the longer timeline when you work out when money will arrive. Keep your sign-in details ready before you ask for money back, so the first request is not held up by paperwork.

Stuck at sign-in

From a locked door to your balance

Find the cause, then regain access without losing your balance, history or bonuses.

Keep the deposit you already made

The sign-in page takes your details but shows an empty balance, which may mean you opened a second file by mistake. A player can hold only one account here, and duplicates are closed, so finding the older file early protects any deposit you made.

  • Search your inbox for welcome emails sent to other addresses you have used.
  • Note which file holds your deposit history and which one is the stray.
  • Contact support by live chat or email, open nine in the morning to nine at night.

Find the cause before retrying

When sign-in stalls on a trip abroad, the country your connection appears to come from may be the reason, even though your details are right. Test it from home first, so you know whether the trouble is the location or the account.

  • Note where you were when the sign-in stalled and which network you used.
  • Try the sign-in again once you are back home, on the same device.
  • If it stalls at home too, contact support by live chat or email.

Regain access without that mailbox

The reset page confirms a link was sent, yet nothing reaches your inbox when the registration mailbox has been closed, filled, or swapped for a new work address. Recovery goes only to that original address. Repeated tries will not change that, so support is the next step.

  • Check the spam and junk folders of the registration mailbox for a reset message.
  • Write down the registration email address and the date you opened the account.
  • If no link arrives, contact support by live chat or email and explain the mailbox change.

Levelup Casino and a refused password

The sign-in screen rejects a password you are sure you set, which can mean it was changed at some point. Old passwords stop working once replaced, so an older note may be the cause. The reset link in your registration email is the route that restores access, so use it instead of repeating guesses.

  • Think back to the last time you changed your password, and on which device.
  • Use the reset link from your registration email, then follow the new password prompts.
  • If the reset link is not accepted, contact support by live chat or email.

Levelup Casino perks

Open the cashier on your first deposit

Register to open your account, and the welcome offer waits for your first deposit in the cashier.

New players

188% match and spins

188% up to A$1,270 + 91 free rounds

On your first deposit of A$7 or more, you get 188% up to A$1,270 and 91 free spins, with 36x wagering valid for 14 days.

Get bonus

18+ · Gambling can be addictive, so play responsibly and keep within your limits.

Returning players

Weekly free spin pack

30 free spins

Every week, a deposit of A$14 or more unlocks 30 free spins. Wagering is 36x and the spins stay valid for 3 days.

Grab offer

18+ · Gambling can be addictive, so play responsibly and keep within your limits.

Regular players

17% weekly cashback

17% · to a max of A$370

Each week, 17% of your net losses for that week comes back, up to A$370. Wagering on it is 5x and paid weekly.

Grab offer

18+ · Gambling can be addictive, so play responsibly and keep within your limits.

Regain access

Answers that get you back to play

Settles who licenses the site, where a recovery email went, and how to stay safe between visits.

What if I cannot confirm who licenses Levelup Casino?

The licence details on this page name Levelup Casino N.V. as the operator, with company number 618297 (Curaçao) at Dr. M.J. Hugenholtzweg, Willemstad. The Gaming Control Board Curaçao issued licence number OGL/2011/1876/325, and the company was established in 2011. Check those details against what the site shows you. If anything differs, contact support before you deposit.

When can I sign in to Levelup Casino from overseas?

The sign-in page works from another country when your connection allows it, and the email address and password you registered with work the same way wherever you are. Nothing about travelling changes what the login asks for. If the page will not open where you are, write to support through live chat or email. Describe what you see on screen when you write in, so the team can help faster.

Where do I tap to sign in on my phone?

The sign-in button on your phone opens the same login you see on a computer, through the mobile browser. Levelup Casino also offers apps for iOS and Android, so pick whichever suits you. The login asks for the email address you registered with and your password. Both routes lead to the same account, so your balance and history match on every device.

Where is the password reset email if it never arrives?

The reset screen sends its link to the email address you gave when you registered, so that inbox is the first place to look. Check the spam and promotions folders too, because automated messages often land there. If nothing shows up after some time, confirm you are using the right address before anything else. Then write to support by live chat or email and say which address you used.

Can I stay signed in on my own phone?

The account area can stay open between visits on a device only you use, because your browser may keep you signed in. On a shared device, do not rely on that. Sign out before you step away, and clear saved details in the browser if anyone else uses the same machine. Treat it as a convenience you choose on each device, and never as protection on a shared computer.

Why won't my username work when I log in?

The login works from the email address you registered with, not from a separate username, so an old username cannot open the account. Many players forget which address they used and create a second account by mistake. Only one account is allowed per player, and duplicates get closed. Search your inbox for your registration email before you start again.

Do I need to sign in before I can change my password?

Inside the account area, the password change opens only after you sign in with your email address and current password. Levelup Casino staff never ask for your password by email or live chat, so treat any message that asks for it as suspicious. Pick a new password you have not used on other sites, and keep it somewhere private.

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